Privacy Policy
Effective Date: 2/22/2025
Astro Audio Visual (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([insert website URL]) or engage with our services. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect both personal and non-personal information, including:
A. Personal Information (Voluntarily Provided)
- Name, email address, phone number, and company details (if you contact us or request a quote).
- Billing and payment details (for invoicing purposes, processed through PayPal or other external services).
- Event details (if you request event production services).
B. Non-Personal Information (Automatically Collected)
- IP address, browser type, and device information (for website analytics).
- Cookies and tracking technologies (to enhance website performance and user experience).
- Website interaction data (e.g., pages visited, time spent on the site).
2. How We Use Your Information
We use the information collected for:
✔ Providing Services – Processing event requests, responding to inquiries, and delivering AV solutions.
✔ Communication – Sending service-related emails, quotes, and updates.
✔ Security & Fraud Prevention – Protecting against unauthorized access, misuse, or fraud.
✔ Website Improvements – Analyzing trends and improving website functionality.
✔ Legal Compliance – Adhering to regulations or responding to legal requests.
We do not sell or rent personal information to third parties.
3. Cookies & Tracking Technologies
Our website may use cookies, web beacons, and analytics tools to improve performance. Users can disable cookies in their browser settings, but doing so may affect website functionality.
4. Third-Party Services
We may share necessary information with trusted third parties that help us operate our business, including:
- Payment Processors – PayPal or other invoicing services (we do not store payment details).
- Website Analytics Providers – Google Analytics or similar tools (for traffic insights).
- Service Partners – Third-party vendors involved in AV production.
These providers have their own privacy policies governing data use. We are not responsible for third-party policies or practices.
5. Data Security
We implement security measures to protect personal data, including:
- SSL encryption for secure website interactions.
- Restricted access to personal information (limited to authorized personnel).
- Regular security monitoring to prevent unauthorized access.
While we take precautions, no data transmission over the internet is 100% secure. Users should take steps to protect their personal information online.
6. Data Retention & Deletion
We retain personal information only as long as necessary for business operations, compliance, and legal requirements. If you wish to delete or modify your data, please contact us.
7. Your Rights & Choices
Depending on your location, you may have the right to:
✔ Access, correct, or delete your personal data.
✔ Opt-out of marketing emails (unsubscribe at any time).
✔ Restrict processing of your personal data under certain conditions.
To exercise these rights, contact us at [Insert Contact Email].
8. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided information, please contact us for removal.
9. Legal Compliance (Governing Law)
This Privacy Policy is governed by the laws of Texas, United States. Any disputes regarding privacy practices will be resolved in San Antonio, Texas.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated via email or website notifications. Continued use of our services implies acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy, please contact:
📍 Astro Audio Visual
📍 San Antonio, Texas
📧 hello@astroav.com
📞 210-391-2898
Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.